You
are not alone! We are here to help make your online business
a success.
We offer several options for customer service and support to help to make
doing business with us an easy and enjoyable experience. Please let us
know what your needs are.
- LIVE CHAT - Your most immediate resource to have
questions answered fast. Live operators are standing by to provide immediate
answers to your questions.
- ICQ CHAT - Add ICQ#: 149075399 to
your ICQ chat client and you will have direct access to live support
representives.
- SKYPE Voice Chat - USER: Onlinecorp
- Need to speak with someone but don't want to pay long distance phone
charges? Call us with SKYPE VOIP (Voice Over IP) system. Simply download
the FREE SKYPE client from SKYPE.COM
and install it on your machine (requirements: soundcard, speakers or
headphones, microphone, fast internet connection).
- FORUMS
SALES AND SUPPORT - Join the Discussion. Moderated forums for
Sales, Support, Requesting Features, Product Release Info, and Wish
Lists.
- FAQ / KNOWLEDGE BASE
- There is a vast library of FAQ's in our searchable knowledge base.
Please feel free to review this resource.
- CONTEXT SENSITIVE HELP - Throughout the CONTROL PANEL
/ ADMIN area you will see a
located in the upper right hand corner of the page. Clicking there will
pop up a help screen.
- TROUBLE TICKET REQUEST: This
is a 24/7 support request form that is monitored and responded to by
several technicians and programmers. Here you can community directly
with the developers of the system. Use this to; Report a bug, Request
a Custom Quotation, or to Cancel. When we respond, you will see our
responses logged here, as well as receive an email. Located in the Admin
Control panel for clients only.
- LIVE PHONE SUPPORT - TELEPHONE: 1-570-686-2300.
LIVE SUPPORT HOURS: 8:30-7pm weekdays EST.
|